Privacy Policy


This Privacy Policy sets out how BayTV USA Inc. and its affiliated companies within the BayTV Group (“BayTV”, “we”, “our” or “us”) collect, use, disclose, process, store, transfer and protect any personal information that you give us when you use our services. This Privacy Policy (“Privacy Policy”) governs the use of Personal Information shared (as defined below) with or collected from the subscriber (“you”) of BayTV, but excludes from its purview services that state that they are offered under a different privacy policy.

You acknowledge that your continued use of our BayTV platform after we publish or send a notice about our changes to our Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.


This Privacy Policy describes the usage of information provided or collected on the platform and applications where this Privacy Policy is posted. We follow this Privacy Policy in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain services or regions. Those terms are to be read in combination with this policy.

Please keep in mind that when you provide information to us via third-party sites or platforms (for example, registration or sign up using social media login the information we collect is through those third party sites linked with our applications and is covered by this Privacy Policy, however the information third-party sites or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party sites or platforms will not apply to our use of the information we have collected directly through our platform. Please also keep in observance that our platform and applications may contain links to other platforms not owned or controlled by us and we are not responsible for the privacy practices of those platform. We encourage you to be aware when you leave our platform or applications; read the privacy policies of other platform that may collect your personal information

By using our services, you consent us to collect, use, and storage of your information (including such subscriber information provided to BayTV, from third parties, in the course of migration subject to your approval) in the manner described in this Privacy Policy. This Privacy Policy applies only to personal information BayTV and its group affiliates collect about the subscriber and does not apply to personal information about the subscriber collected by any other third party website and offerings linked to or otherwise accessible from BayTV website or its services. The information collected or received by third party website are subject to their own privacy policies.

Scope Video is a platform established by BayTV USA Inc. in order to provide its users with holistic content viewing experience with content of different regions. Therefore, Scope Video contains content from different Content Providers that make their content accessible to any user purchasing or subscribing to subscription package provided by Scope Video in order to finally consume content on Partner Apps. Any user intending to subscribe to subscription package for Scope Video will have to purchase on the Site and the terms of your purchase or subscription to Scope Video subscription package initiated or completed through this present Site will, at all times, for all purposes be governed by the terms and conditions and privacy policies of Scope Video (available at not the present Privacy Policy. For clarity, any personal information including credit card details of Scope Video subscribers collected by BayTV at the time of purchase or subscription to Scope Video services will be safeguarded as per BayTV €™s privacy policy. Further, in case of any conflict between the terms and conditions and privacy policy of BayTV and Scope Video, those of Scope Video will prevail.

Collection and use of personal information

“Personal Information” or “PII” is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual’s name, postal address, email address, and mobile number indicating to that particular person or is identifiable. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

User consent

By using BayTV Service (for example, when you register for an account, purchase a service, enter a contest or promotion, communicate with us, on our sites or applications), you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations.

Collection of information

  1. Information you provide to us
    We may ask for and collect the following personal information about you when you use BayTV service or platform. Without this information we may not be able to provide you with all the requested services;
    • First/Last Name
    • Mobile No.
    • Email id
    • Country
    • Billing address
    • Shipping address
  2. Information we collect automatically
    We collect information about you and your use of our service, your interactions with us, as well as information about your device used to access our service. The information includes;
    • Activities such as language preferences, type of content, watch history, search queries etc.
    • Your interactions with our email, customer care and messaging platform.
    • Geo-location information like IP addresses,
    • Device information like device id, device model etc. and other unique identifiers
    • Cookies
    • Age
  3. If you choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems.

    If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on BayTV, we may collect and store such information. But we would notify you prior to any further processing of that information.

    Information we collect through third parties An agent or affiliate of BayTV may, at times and on being so authorized, collect information on behalf of BayTV . Third party providers featured on or linked to by the BayTV sites, such as vendors of products and services offered through the sites, may be gathering the same kind of information.

    Any personal information or video content that the user voluntarily discloses online (on discussion boards, in messages and chat areas, etc.) becomes publicly available and can be collected and used by others. The Users account name (not the email address) is displayed to other users when any videos are uploaded or messages are sent through the services and other users can contact the user through messages and comments. Any videos that the user submits to the BayTV sites may be redistributed through the internet and other media channels, and may be viewed by the general public.
  4. Billing Information: Based on your purchase of a subscription package, our payment gateway partners collect information with respect to your credit/debit card details or other bank account details. This information is stored by our payment gateway partners. For instance, BayTV will be using third party payment gateway providers to process and facilitate the payment of your subscription fee to BayTV for providing you access to the subscription. Please note that BayTV does not directly collect any financial information such as credit card or debit card or net banking details from you. Such payment gateway partners are not controlled by us. When you visit such payment gateways you do so at your own risk. These payment gateways may have their own privacy policies in place, which we recommend you review if you visit any such payment gateways. We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practices, nor do we endorse them. We encourage you to familiarize yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them.

    While transacting with these payment gateways, you may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that BayTV never receives your financial and payment information from these payment gateways. Your Personal Information, Sensitive Personal Data or Information and financial information will be dealt with by these payment gateways in accordance with their respective privacy policies and other terms and conditions and BayTV shall not be liable, accountable or responsible for Your Personal Information, Sensitive Personal Data or Information and financial information which you provide to these payment gateways.

    Except as provided herein, we do not solicit any Sensitive Information about You. However, if you share such information with us voluntarily, we will not be liable for any actions, claims, costs, expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of such information.

Purpose and lawfulness of processing

We will only collect and process personal data about you where we have lawful bases. Lawful bases on which we would process our personal information includes obtaining explicit consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with customer support or process your data for providing premium services (For e.g. processing your information by our payment gateway service providers).

We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, your orders, payments, and to communicate with you related to below mentioned points. For example, we use information to:

  • Determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
  • Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • Analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
  • Communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about BayTV, details about new features and content available on BayTV, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests.
  • Notify you about changes in terms of service.
  • Allow you to participate in interactive features offered through our Services.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing, chargeback and collection.

We may also use your information to contact you about our own and third-party services that may be of interest to you. If you do not want us to use your information in this way, please provide explicit consent for the same when we collect your data and/or adjust your user preferences in your account profile w.r.t. your choices/preferences provided

With drawl of consent

You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request on our support e-mail or using the chat functionality or by directly contacting our support team (see contact us section). We will process your request within a reasonable time from when the request was made, and thereafter not process your personal information as per your request.

Usage of information

BayTV uses IP address information for systems administration and troubleshooting purposes. This information is also used to deliver web pages to the subscriber upon request; to tailor the site to the interests of the subscriber and to measure traffic within the BayTV site.

Any personally identifiable information provided by the subscriber is used to operate, maintain, and provide the Subscriber with the features and functionality of the BayTV platform.

BayTV does not use the subscriber email address or other personally identifiable information to send commercial or marketing messages without the subscriber consent. BayTV may not use both personally identifiable information and certain non-personally- identifiable information to improve the quality and design of the services and to create new features, promotions, functionality, and services by storing, tracking, and analyzing subscriber preferences and trends without the subscriber consent

BayTV uses cookies, clear gifs, and log file information to: remember information so that the subscriber is not required to re-enter it during subsequent visits; provide custom and personalized content and information; monitor the effectiveness of marketing campaigns; monitor logs such as total number of visitors, pages viewed, etc.; and to track entries, submissions, and status in promotions, sweepstakes, and contests of the subscriber.

Contact Information

BayTV shall timely address and attempt to rectify any discrepancies and grievances of our users pertaining to the personal information furnished by them.

  • Subscriber may contact BayTV with any questions or comments about this Privacy Policy and may address such queries and / or comments to our
  • If you have any queries or complaints regarding the collecting, processing, transfer of personal data/information please do contact us online